SPD (14800-6)
plan. A written notice of the additional extension, the reason for the additional extension
and the date by which the plan expects to decide on your claim, shall be furnished to you
within the first 30-day extension period if an additional extension of time is needed.
However, if a period of time is extended due to your failure to submit information necessary
to decide the claim, the period for making the benefit determination by Prudential will be
tolled (i.e., suspended) from the date on which the notification of the extension is sent to
you until the date on which you respond to the request for additional information.
If your claim for benefits is denied, in whole or in part, you or your authorized representative
will receive a written notice from Prudential of your denial. The notice will be written in a
manner calculated to be understood by you and shall include:
(a) the specific reason(s) for the denial,
(b) references to the specific plan provisions on which the benefit determination was
based,
(c) a description of any additional material or information necessary for you to perfect a
claim and an explanation of why such information is necessary,
(d) a description of Prudential’s appeals procedures and applicable time limits, and
(e) if an adverse benefit determination is based on a medical necessity or experimental
treatment or similar exclusion or limit, an explanation of the scientific or clinical
judgment for the determination will be provided free of charge upon request.
2. Appeals of Adverse Determination
If your claim for benefits is denied or if you do not receive a response to your claim within
the appropriate time frame (in which case the claim for benefits is deemed to have been
denied), you or your representative may appeal your denied claim in writing to Prudential
within 180 days of the receipt of the written notice of denial or 180 days from the date such
claim is deemed denied. You may submit with your appeal any written comments,
documents, records and any other information relating to your claim. Upon your request,
you will also have access to, and the right to obtain copies of, all documents, records and
information relevant to your claim free of charge.
A full review of the information in the claim file and any new information submitted to
support the appeal will be conducted by Prudential, utilizing individuals not involved in the
initial benefit determination. This review will not afford any deference to the initial benefit
determination.
Prudential shall make a determination on your claim appeal within 45 days of the receipt of
your appeal request. This period may be extended by up to an additional 45 days if
Prudential determines that special circumstances require an extension of time. A written
notice of the extension, the reason for the extension and the date that Prudential expects to
render a decision shall be furnished to you within the initial 45-day period. However, if the
period of time is extended due to your failure to submit information necessary to decide the
appeal, the period for making the benefit determination will be tolled (i.e., suspended) from
the date on which the notification of the extension is sent to you until the date on which you
respond to the request for additional information.
If the claim on appeal is denied in whole or in part, you will receive a written notification
from Prudential of the denial. The notice will be written in a manner calculated to be
understood by the applicant and shall include:
(a) the specific reason(s) for the adverse determination,